Use the following commands to gather information on your system for your service provider:

Command	Function
prtconf -v	Displays the size of the system memory and reports information about peripheral devices
psrinfo -v	Displays information about processors
showrev -p	Reports which patches are installed
SPARC: prtdiag -v	Displays system diagnostic information
/usr/cluster/bin/scinstall -pv	Displays Sun Cluster release and package version information

Also, have available the contents of the /var/adm/messages file.